Privacy Policy

01 Who We Are

Socialmetaminds is a performance marketing agency headquartered in Kharghar, Navi Mumbai, Maharashtra. We offer paid advertising (Meta & Google), performance content production, and conversion funnel services to real estate firms and premium local businesses across Belapur, Vashi, Kharghar, and Navi Mumbai.

This Privacy Policy explains how we collect, use, and protect information when you visit our website, inquire about our services, or engage with us as a client.

By using our website or services, you agree to the practices described in this policy.

02 Information We Collect

We collect information in the following ways:

• Contact Information: When you fill out a form or book a call — your name, email address, phone number, and business name
• Business Information: Industry type, current monthly revenue, advertising goals, and any details you share during onboarding or discovery calls
• Usage Data: Pages you visit, time spent on site, device type, browser, and approximate location — collected automatically via cookies and analytics tools
• Communication Data: Emails, messages, or notes exchanged during our business relationship
• Payment Information: We do not directly store card or bank details. Payments are processed through third-party gateways that maintain their own security standards

03 How We Use Your Data

Your information is used strictly for business and communication purposes:

• Responding to your enquiry or booking request
• Onboarding you as a client and delivering contracted services
• Sending service updates, performance reports, and billing information
• Improving our website, services, and marketing strategy based on usage patterns
• Retargeting website visitors through Meta or Google ad platforms (anonymised audience data only)
• Compliance with legal obligations under Indian law

04 Cookies & Tracking

Our website uses cookies — small text files stored in your browser — to improve your experience and measure performance.

Types of cookies we use:

• Essential Cookies: Required for the website to function (session management, form submissions)
• Analytics Cookies: Help us understand how visitors use the site (pages visited, bounce rate, time on page)
• Marketing Cookies: Used to serve relevant ads to people who have previously visited our website via Meta Pixel and Google Tag

You can disable cookies in your browser settings at any time. Note that some features of the site may not function correctly without essential cookies.

05 Third-Party Tools We Use

We use industry-standard tools to run our website and deliver services. Each tool has its own privacy practices.

We do not control how these platforms handle data on their end. We encourage you to review their respective privacy policies.

06 Data Retention

We retain your personal information for as long as:

• The business relationship is active
• Required to comply with legal or tax obligations
• Necessary to resolve disputes or enforce agreements

After termination of a client relationship, data is typically retained for 24 months before being securely deleted, unless required by law to retain it longer.

07 Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your data, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, email us at hello@socialmetaminds.com. We will respond within 7 business days.

08 Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted information through our website, please contact us and we will delete it promptly.

09 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, tools, or legal obligations. The "Last Updated" date at the top of this page will always reflect the most current version. We recommend checking this page periodically.

10 Contact